Whew! It is tiring going against big companies!

We've been fighting with our mortgage company for months on end now. I'm starting to think that Ocwen is run by the devil. Just googling them brings up hundreds of people they have destroyed from their mistakes, and their unwillingness to admit to them or make them right. 

We went to the BBB months ago and they didn't respond to the BBB for quite a long time. 

Finally they did remove some of the bad credit reporting they did on our account. (or so they say, I haven't actually gotten a credit report to verify it) But they kept saying that our May payment wasn't made and kept reporting it as out. 

In their files on May 14th they show that I called to make the payment and they went through the whole last year of loan modification payments we'd made and stated that we did not owe a May payment because my April payment was going to be applied to my May payment because of how the modification is going to be applied when they finally get around to fixing it. (months and months later) They stated, in their own records, that my May payment was PAID and that I did not owe them a payment. He would not take one over the phone. 

They ignore that part on the BBB report. So I am still fighting them. 

Are we ever going to get there? I did make the payment, but they should be owning up to their end of this and NOT make me pay it at all. But they definitely should not be penalizing me with bad credit reporting for their mistake. I TRIED to pay it, and they refused it. 

We are also trying to work with them to change our payments so that we can survive this lay off, but they won't help and they won't even drop late fees, nothing. Aren't they supposed to be helping people since the banks got this big pay off from the government to help people not get foreclosed on? 

We are not even getting letters of foreclosure, but we are trying to avoid getting there. They won't work with us so far. Doesn't it hurt them if we lose our house?